Frequently Asked Questions

Orders and Shipping

How long does it take for me to receive my order?
Most orders are delivered between 2 to 10 working days. Delivery in regional areas and interstate can take longer. 
Estimated Delivery Times
-Melbourne 1-3 business days
-Sydney  3-5 business days
-Adelaide 4-5 business days
-Brisbane 4-6 business days
-Perth 6-12 business days
-Launceston 4-6 business days

How do I create an Account? Accounts can be created prior or after placing an order.

How do I change my Shipping Address? Yes we are registered to charge GST.

Do you charge GST? Yes we are registered to charge GST.

Do you ship to my country? We currently do not ship out side of Australia. 

Orders and Shipping

What is your returns policy? Refer to the Refund and Returns Policy page

I have received the wrong item. Please contact using one of the methods listed

My order arrived damaged. Please contact using one of the methods listed

How do I receive customer support? Please contact using one of the methods listed

Can I change or cancel an order after I have submitted it? Please contact using one of the methods listed